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At the moment we are looking at an unexplained production problem for a customer in Toronto. The goal is to take a closer look at this issue, to investigate the possible causes and to find out.

We do this by intensively investigating the production process with a multidisciplinary team over a period of one week. The team consists of members of the production, QA, machine builder, the customer and Perfact in the role of the Lean Six Sigma Black belt and seal specialist. In consultation, we have drawn up an action plan in which our starting point is ‘measuring is knowing’. A number of measurements are then installed on the production line. During these measurements, we collect data that provide insights and with which we can carry out experiments to simulate and exclude a number of causes.

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