{"id":15314,"date":"2026-05-29T20:06:22","date_gmt":"2026-05-29T18:06:22","guid":{"rendered":"https:\/\/perfact-group.com\/sectoren\/government-local-authorities\/"},"modified":"2026-05-29T20:06:23","modified_gmt":"2026-05-29T18:06:23","slug":"government-local-authorities","status":"publish","type":"sector","link":"https:\/\/perfact-group.com\/en\/sectors\/government-local-authorities\/","title":{"rendered":"Government &#038; Local Authorities"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;14740&#8243; bg_position=&#8221;right center&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;10%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; 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right_padding_desktop=&#8221;30px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; el_class=&#8221;no-spacing border-bottom mobile-spacing&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;5\/12&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;advanced&#8221; gradient_type=&#8221;default&#8221; offset=&#8221;vc_col-xs-9&#8243;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;30px&#8221;][vc_column_text el_class=&#8221;fit-content label&#8221; css=&#8221;.vc_custom_1779968866901{padding-top: 5px !important;padding-right: 10px !important;padding-bottom: 5px !important;padding-left: 10px !important;background-color: #4a4a49 !important;}&#8221;]<span style=\"font-size: 20px;\">Government &#038; Municipalities<\/span>[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;15px&#8221;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h1&#8243; text_color=&#8221;#ffffff&#8221; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Lean Six Sigma and talent development&#8221; font_size=&#8221;55px&#8221; font_size_tablet=&#8221;45px&#8221; font_size_phone=&#8221;40px&#8221; 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column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/6&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][vc_column_inner top_padding_desktop=&#8221;30px&#8221; bottom_padding_desktop=&#8221;30px&#8221; left_padding_desktop=&#8221;30px&#8221; right_padding_desktop=&#8221;30px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color=&#8221;#f4f5f5&#8243; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; el_class=&#8221;right-spacing mobile-spacing&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;5\/6&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;advanced&#8221; gradient_type=&#8221;default&#8221;][vc_column_text]<strong>Local authorities and government organisations are under increasing pressure: higher expectations from the public, budget cuts and the accelerating pace of digitalisation. Perfact helps public sector organisations streamline processes, break down silos and develop staff \u2014 whilst respecting the public sector context and ensuring internal buy-in. <\/strong><\/p>\n<p class=\"p1\"><strong>With experience working with Maastricht City Council and Sittard-Geleen City Council, we understand how local government works \u2014 and how to make change sustainable.<\/strong><\/p>\n[\/vc_column_text][nectar_btn size=&#8221;medium&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; solid_text_color_override=&#8221;#000000&#8243; icon_family=&#8221;none&#8221; el_class=&#8221;button&#8221; text=&#8221;Get in touch&#8221; url=&#8221;\/contact&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_margin=&#8221;60&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;5\/6&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h2&#8243; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Our approach in the public sector&#8221;][\/split_line_heading][vc_column_text]Implementing change within a local authority requires different skills to those needed in a commercial organisation. Political sensitivities, collective bargaining agreements, employee participation and public accountability all make any change initiative more complex. Perfact therefore always facilitates change processes in close collaboration with management and staff.  <\/p>\n<p>Our Talent Development Programme has been specifically designed for the public sector: we build up the organisation\u2019s capacity for improvement from within, so that once we have left, staff can continue to improve independently.[\/vc_column_text][vc_column_text]<strong>What we do in Government &#038; Local Authorities<\/strong><\/p>\n<ul>\n<li>Lean Six Sigma for licensing, enforcement and public services<\/li>\n<li>Talent Development Programmes (TDP): structured development for employees in management roles<\/li>\n<li>Change management and organisational development with a focus on employee engagement<\/li>\n<li>Master data management and process standardisation<\/li>\n<li>Human Development coaching for managers in the public sector<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; 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phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h2&#8243; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Common challenges in this sector&#8221;][\/split_line_heading][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; el_class=&#8221;sector-border-box&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h3&#8243; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;The licensing process takes too long&#8221; font_size=&#8221;24px&#8221; font_size_tablet=&#8221;22px&#8221; font_size_phone=&#8221;22px&#8221;][\/split_line_heading][vc_column_text]Local authorities are under pressure to speed up planning permission processes, particularly following the introduction of the Environment Act. The causes are structural: silos between departments, manual handover procedures, a lack of standard operating procedures, and a culture where exceptions are the rule.[\/vc_column_text][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; el_class=&#8221;sector-border-box&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h3&#8243; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Employees leave and knowledge is lost without being passed on&#8221; font_size=&#8221;24px&#8221; font_size_tablet=&#8221;22px&#8221; font_size_phone=&#8221;22px&#8221;][\/split_line_heading][vc_column_text]Many local authorities are struggling with high turnover among experienced staff. Knowledge resides in the minds of individuals, not in documented processes. When those people leave, the organisation has to start from scratch \u2014 whilst the workload on the remaining staff only increases.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; el_class=&#8221;sector-border-box&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h3&#8243; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Change programmes do not deliver sustainable results&#8221; font_size=&#8221;24px&#8221; font_size_tablet=&#8221;22px&#8221; font_size_phone=&#8221;22px&#8221;][\/split_line_heading][vc_column_text]Local authorities have regularly sought to improve their performance through reorganisation, digitalisation or the use of external consultants \u2014 with mixed results. A common source of frustration is the decline in performance following an improvement programme: as soon as the consultant leaves, results slip because ownership has not been embedded within the organisation.[\/vc_column_text][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; el_class=&#8221;sector-border-box&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h3&#8243; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Budget cuts are forcing us to do more with less \u2014 but how?&#8221; font_size=&#8221;24px&#8221; font_size_tablet=&#8221;22px&#8221; font_size_phone=&#8221;22px&#8221;][\/split_line_heading][vc_column_text]The financial pressure on local authorities is structural. Making cuts through piecemeal measures leads to a decline in the quality of services. Lean Six Sigma offers an alternative: delivering greater value to citizens using the same resources, by eliminating waste from processes rather than cutting capacity.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_margin=&#8221;80&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h2&#8243; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Frequently Asked Questions&#8221;][\/split_line_heading]<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\/\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"name\": \"Government & Local Authorities | Perfact Group \u2014 Lean process optimisation and TDP\",\n    \"description\": \"Perfact helps local authorities with process improvement, talent development and change management. References include the City of Maastricht and the City of Sittard-Geleen.\",\n    \"url\": \"https:\/\/perfact-group.com\/en\/sectors\/government-local-authorities\/\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How does Lean Six Sigma fit into a local authority?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Local authorities are facing increasing pressure: higher expectations from citizens, budget cuts and accelerating digitalisation. Lean Six Sigma offers local authorities a structured method for improving processes without compromising on service quality. Lean helps eliminate waste in administrative processes \u2014 unnecessary steps, duplicate data entry, and long processing times for permit applications. Using Value Stream Mapping, we map out the process flow from citizen to decision and identify the bottlenecks. Change management is always part of our approach: staff are actively involved, ensuring that improvements are sustainable and not perceived as \u2018something imposed from above\u2019. Case: Municipality of Sittard-Geleen \u2014 lead times for standard building permits reduced by ~80% through six sub-projects, supported by a real-time Power BI dashboard for management information.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What is a Talent Development Programme and what benefits does it offer a local authority?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"A Talent Development Programme (TDP) is a bespoke development programme for selected employees that combines personal growth with specific organisational objectives. The difference from a standard training course is that, throughout the programme, participants work on real organisational challenges and present their recommendations to management. Perfact\u2019s TDP approach: selection of talent based on potential and organisational needs, individual coaching by NOBCO-certified coaches, team projects addressing current challenges facing the municipality, Lean tools as a framework for problem-solving, and periodic evaluation with direct feedback to management. Case: Municipality of Maastricht (2022\u20132024) \u2014 ten selected talents worked for two years on the theme \u2018Working together with pleasure for Maastricht\u2019 and demonstrated growth in personal leadership and their contribution to the organisation.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How does Perfact support change processes within public sector organisations?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Change within public sector organisations is complex: political sensitivities, formal procedures, a strong silo culture, and staff who act independently. A process improvement initiative that fails to involve staff is doomed to fail \u2014 regardless of the methodology. Perfact\u2019s approach to public sector projects is based on three pillars: (1) Co-creation \u2014 employees themselves identify the bottlenecks and design the solutions, guided by our consultants. They feel a sense of ownership. (2) Measuring and visualising \u2014 Power BI dashboards provide management and employees with real-time insight into performance, facilitating objective discussions. (3) Human Development \u2014 our coaches support teams through the cultural change required for sustainable results. References: Maastricht City Council, Sittard-Geleen City Council, several other Limburg local authorities.\"\n            }\n        }\n    ]\n}<\/script>\n\n    <div class=\"perfact-faq\" id=\"perfact-faq-6a1ac50317d89\">\n        \n            \n            <div class=\"perfact-faq__section\">\n                                <div class=\"perfact-faq__item perfact-faq__item--first\">\n                    <button\n                        class=\"perfact-faq__question\"\n                        aria-expanded=\"false\"\n                        aria-controls=\"perfact-faq-6a1ac50317d89-item-0\"\n                    >\n                        <span>How does Lean Six Sigma fit into a local authority?<\/span>\n                        <svg class=\"perfact-faq__icon\" aria-hidden=\"true\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n                        <\/svg>\n                    <\/button>\n                    <div\n                        class=\"perfact-faq__answer\"\n                        id=\"perfact-faq-6a1ac50317d89-item-0\"\n                        hidden\n                    >\n                        <div class=\"perfact-faq__answer-inner\">\n                            Local authorities are facing increasing pressure: higher expectations from citizens, budget cuts and accelerating digitalisation. Lean Six Sigma offers local authorities a structured method for improving processes without compromising on service quality. Lean helps eliminate waste in administrative processes \u2014 unnecessary steps, duplicate data entry, and long processing times for permit applications. Using Value Stream Mapping, we map out the process flow from citizen to decision and identify the bottlenecks. Change management is always part of our approach: staff are actively involved, ensuring that improvements are sustainable and not perceived as \u2018something imposed from above\u2019. Case: Municipality of Sittard-Geleen \u2014 lead times for standard building permits reduced by ~80% through six sub-projects, supported by a real-time Power BI dashboard for management information.                        <\/div>\n                    <\/div>\n                <\/div>\n                                                <div class=\"perfact-faq__item\">\n                    <button\n                        class=\"perfact-faq__question\"\n                        aria-expanded=\"false\"\n                        aria-controls=\"perfact-faq-6a1ac50317d89-item-1\"\n                    >\n                        <span>What is a Talent Development Programme and what benefits does it offer a local authority?<\/span>\n                        <svg class=\"perfact-faq__icon\" aria-hidden=\"true\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n                        <\/svg>\n                    <\/button>\n                    <div\n                        class=\"perfact-faq__answer\"\n                        id=\"perfact-faq-6a1ac50317d89-item-1\"\n                        hidden\n                    >\n                        <div class=\"perfact-faq__answer-inner\">\n                            A Talent Development Programme (TDP) is a bespoke development programme for selected employees that combines personal growth with specific organisational objectives. The difference from a standard training course is that, throughout the programme, participants work on real organisational challenges and present their recommendations to management. Perfact\u2019s TDP approach: selection of talent based on potential and organisational needs, individual coaching by NOBCO-certified coaches, team projects addressing current challenges facing the municipality, Lean tools as a framework for problem-solving, and periodic evaluation with direct feedback to management. Case: Municipality of Maastricht (2022\u20132024) \u2014 ten selected talents worked for two years on the theme \u2018Working together with pleasure for Maastricht\u2019 and demonstrated growth in personal leadership and their contribution to the organisation.                        <\/div>\n                    <\/div>\n                <\/div>\n                                                <div class=\"perfact-faq__item\">\n                    <button\n                        class=\"perfact-faq__question\"\n                        aria-expanded=\"false\"\n                        aria-controls=\"perfact-faq-6a1ac50317d89-item-2\"\n                    >\n                        <span>How does Perfact support change processes within public sector organisations?<\/span>\n                        <svg class=\"perfact-faq__icon\" aria-hidden=\"true\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <polyline points=\"6 9 12 15 18 9\"><\/polyline>\n                        <\/svg>\n                    <\/button>\n                    <div\n                        class=\"perfact-faq__answer\"\n                        id=\"perfact-faq-6a1ac50317d89-item-2\"\n                        hidden\n                    >\n                        <div class=\"perfact-faq__answer-inner\">\n                            Change within public sector organisations is complex: political sensitivities, formal procedures, a strong silo culture, and staff who act independently. A process improvement initiative that fails to involve staff is doomed to fail \u2014 regardless of the methodology. Perfact\u2019s approach to public sector projects is based on three pillars: (1) Co-creation \u2014 employees themselves identify the bottlenecks and design the solutions, guided by our consultants. They feel a sense of ownership. (2) Measuring and visualising \u2014 Power BI dashboards provide management and employees with real-time insight into performance, facilitating objective discussions. (3) Human Development \u2014 our coaches support teams through the cultural change required for sustainable results. References: Maastricht City Council, Sittard-Geleen City Council, several other Limburg local authorities.                        <\/div>\n                    <\/div>\n                <\/div>\n                                            <\/div>\n\n            <\/div>\n\n    [divider line_type=&#8221;No Line&#8221; custom_height=&#8221;50px&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;7421&#8243; bg_position=&#8221;left top&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;75px&#8221; bottom_padding=&#8221;75px&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;center-content&#8221; color_overlay=&#8221;rgba(255,255,255,0.67)&#8221; overlay_strength=&#8221;0.5&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color=&#8221;rgba(239,223,0,0.1)&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;10px&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; el_class=&#8221;border cta-block&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/5&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; top_padding=&#8221;20px&#8221; bottom_padding=&#8221;20px&#8221; text_align=&#8221;center&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; class=&#8221;center-content&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h3&#8243; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Would you like to find out more about our experience working with Maastricht or Sittard-Geleen Council?&#8221; font_line_height=&#8221;1.5&#8243;][\/split_line_heading][vc_column_text]We would be happy to arrange a reference check.[\/vc_column_text][nectar_btn size=&#8221;medium&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; solid_text_color_override=&#8221;#000000&#8243; icon_family=&#8221;none&#8221; el_class=&#8221;button&#8221; text=&#8221;Contact us&#8221; url=&#8221;\/contact&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"featured_media":14741,"template":"","class_list":["post-15314","sector","type-sector","status-publish","has-post-thumbnail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Government &amp; Local Authorities | Perfact Group \u2014 Lean process optimisation and TDP<\/title>\n<meta name=\"description\" content=\"Perfact helps local authorities with process improvement, talent development and change management. 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