Answers to the questions that matter

Perfact offers four core services:

• Consulting & process optimization using Lean Six Sigma, DMAIC, and Operational Excellence
• Secondment & recruitment of certified process specialists, turnaround engineers, and Black Belts
• Project management & turnarounds for large industrial projects
• Perfact Academy — LCS-accredited Lean Six Sigma training courses from Yellow Belt to Master Black Belt

In addition, Perfact Human Development offers coaching, talent development, and organizational consulting for individuals and teams in the industry.

Perfact Group has more than 200 professionals, spread across offices in the Netherlands, Belgium, and Germany. Most professionals work at a client on a project basis or are seconded. Active within the organization are Lean Six Sigma Master Black Belts, Black Belts, turnaround specialists, project managers, SAP consultants, and Human Development coaches.

Perfact's culture is characterized by four core values:

• Curiosity — always looking for better ways of working, for clients and for ourselves
• Ownership — we take responsibility and do not point fingers at others
• Collaboration — building long-term relationships, both internally and with clients
• Pride — in what we do, who we are, and the results we achieve together

In 2024, Perfact won the Most Attractive Employer award in the large company category, South Limburg region — a confirmation of the focus on personal development and a stimulating work environment.

Perfact is active in three countries: The Netherlands: Head office in Munstergeleen (Limburg), offices in Sittard, Utrecht, and Assen. Clients throughout the Netherlands, with a strong concentration in the Chemelot–Rotterdam industrial axis. Belgium: Office in Antwerp. Active in Flanders. Framework agreements with, among others, Port of Antwerp-Bruges. Germany: Office in Grevenbroich (North Rhine-Westphalia). Active in the chemical and energy sectors in the Euregio. Our professionals speak Dutch, English, and German and are available at all three locations.

Perfact works for leading organizations in the Benelux. Clients include:

• SABIC (Sittard-Geleen) — SAP maintenance, process optimization, and secondment of specialists
• Sitech Services BV — maintenance engineering, technical supervision, and process support
• Port of Antwerp-Bruges — framework contract for various technical positions
• Bayer, DSM, OCI — process optimization and consultancy support
• Municipality of Maastricht — Talent Development Programme
• Municipality of Sittard-Geleen — Lean implementation and talent development
• PreZero — Lean data management and SAP migration

This portfolio demonstrates that Perfact is reliable for both large-scale industrial projects and complex organizational development challenges.

Perfact consciously chooses a different approach than the large international consultancy firms:

• Regional anchoring — Perfact is rooted in the Benelux industry. No flying consultants, but professionals who know the sector from the inside, with Chemelot, SABIC, and Sitech as their home market.
• Combination of consultancy and secondment — Perfact also temporarily places certified Lean specialists with clients. The Big 4 do not do this.
• Accessible to the mid-market segment — Perfact works for organizations that do not qualify for Deloitte or McKinsey in terms of scale and budget, but deserve the same substantive quality.
• LCS-accredited Academy — a quality mark that the large firms do not have.
• Personal approach — no standard reports, but embedded collaboration, where Perfact integrates into the client's organization.

Lean Six Sigma is a globally proven management method that combines two complementary approaches:

• Lean focuses on eliminating waste and improving flow in processes
• Six Sigma focuses on reducing variation and minimizing errors through statistical analysis

Together, they provide a powerful framework for sustainable, demonstrable process improvement. Lean ensures speed and flow; Six Sigma ensures quality and consistency. The method is applied worldwide in industry, healthcare, logistics, and government and has proven effective in reducing costs, lead times, and error rates.

Perfact applies Lean Six Sigma via the DMAIC cycle — a structured method that transforms problems into measurable improvements. Our certified Master Black Belts and Black Belts guide this process from problem definition to secured implementation. What distinguishes Perfact in its application:

• We always combine the methodology with knowledge of the specific sector
• Process improvement only works if employees feel a sense of ownership — change management is always part of our approach
• Results are demonstrable and measurable — no advice without a business case

Perfact works for clients such as SABIC, Sitech, Port of Antwerp, and municipalities.

Although Lean and Six Sigma are often used together, they focus on different aspects: Lean focuses on eliminating waste. Think of waiting times, overproduction, unnecessary transport, or actions that add no value for the customer. The goal is a faster, smoother flow. Six Sigma focuses on reducing variation and minimizing errors. Through statistical tools, the root cause of problems is identified, and processes become more stable and predictable. Lean Six Sigma combines both: speed and quality, flow and consistency. At Perfact, our certified experts always apply the right combination of tools, depending on the situation.

DMAIC is the core of the Lean Six Sigma approach. The five phases: Define — What is the problem and what do we want to achieve? We draw up a project charter with scope, objectives, and KPIs. Measure — How are we performing now? We collect data and establish a baseline. Analyze — What is the actual cause? Through data analysis and tools such as cause-and-effect diagrams and statistical tests, we identify the root causes. Improve — How do we solve it? We design and test improvement solutions based on the analysis. Control — How do we sustain the improvement? Through control plans and KPI dashboards, we ensure that the improvement is lasting. Perfact guides clients through all five phases — from strategic advice to operational implementation.

A Lean Assessment is a thorough analysis of the current processes, working methods, and improvement opportunities within an organization. It identifies where waste exists, the maturity of the improvement culture, and where the greatest gains can be achieved. At Perfact, certified consultants conduct a Lean Assessment via:

• Value Stream Mapping to visualize the entire process flow
• Interviews and observations on the shop floor
• Data analysis of current performance indicators
• Maturity analysis of the improvement culture

The result is a clear improvement plan with a concrete roadmap and business case.

A Lean Assessment is valuable in the following situations:

• Before an improvement project starts — so you know exactly where you stand and what the priorities are
• In case of persistent quality problems — when the cause is unclear and data analysis is needed
• During growth or reorganization — to redesign processes for the new situation
• In case of rising costs or lead times — if efficiency improvement is the business objective
• As a benchmark — to compare your own position with best practices in the sector

A Lean Assessment typically takes two to four weeks and delivers a concrete improvement plan with a feasible business case. Perfact always advises starting with an assessment — ensuring every subsequent investment in Lean is targeted and substantiated.

Value Stream Mapping (VSM) is a Lean tool in which the entire process flow—from raw materials or customer demand to the finished product or delivered service—is visually mapped. VSM shows:

• Where value is added (and where it is not)
• Where waiting times, buffers, and waste occur in the process
• How information and material flows are interconnected

The power of VSM lies in the fact that it creates a shared view. Teams see their own work in relation to the rest of the process and discover together where improvements can be made. This increases support for change.

Value Stream Mapping is used in the Measure and Analyze phases of a DMAIC project, but also as a standalone analysis tool. VSM is particularly valuable:

• When mapping an entire process from start to finish
• When multiple departments or links are involved in a single process
• With long lead times where it is unclear where time is being lost
• As a starting point for an improvement program — it creates shared insight and a sense of urgency
• In supply chain collaboration — to identify losses between organizations

Perfact facilitates VSM sessions together with the client's team, so that ownership for the improvement grows from within.

Perfact deploys experienced professionals in the following specializations:

• Lean Six Sigma experts: Yellow Belt, Green Belt, Black Belt, and Master Black Belt — certified via the LCS accreditation of the Perfact Academy
• Turnaround & maintenance specialists: TA planners, work preparers, schedulers, technical supervisors
• Project managers and program managers: PMI-PMP certified, experience with complex industrial projects
• Planning & scheduling experts: SAP PM specialists, Primavera experts
• Data scientists and SAP consultants: for data-driven process optimization
• Human Development coaches: for team and organizational development

All professionals have demonstrable practical experience in the sectors in which they are deployed.

Perfact offers both services, but they are fundamentally different: Secondment: The professional remains employed by Perfact. We are responsible for the employment contract, guidance, training, and continuity. You hire knowledge and capacity for a specific period or project. Ideal for temporary demand, peak workloads, or when you wish to explore the collaboration first. Recruitment & Executive Search: Perfact searches for the right candidate for a permanent position within your organization. We handle the selection process and match based on professional knowledge, cultural fit, and development potential. Ideal if you want to add talent on a structural basis. In both cases, you benefit from Perfact's extensive network in the Benelux industry. On average, we present a suitable candidate profile within 48 hours.

Thanks to our network of over 200 professionals and an active candidate pool, we typically present a suitable profile within 48 hours. The full process:

• Intake (Day 1): Mapping out your needs and the required profile
• Match (Days 1–2): Selection from our network of certified professionals
• Proposal (Day 2): Candidate profile with rate indication
• Introduction (Days 3–5): Interview with the candidate and your team
• Start: Flexible start date — often within one to two weeks

In urgent situations, such as staff turnover during a turnaround, we can also act faster. Our regional presence in Limburg, Antwerp, and the Northwest Netherlands enables immediate deployment.

Perfact professionals are deployed where process knowledge, technical expertise, and Lean thinking are of great value:

• Chemicals & petrochemicals: SABIC, Sitech, DSM, OCI, BASF — our home market
• Infrastructure & ports: Port of Antwerp-Bruges — framework contract for various functions
• Energy & environment: Energy producers and utilities in NL, BE, and DE
• Healthcare & pharmaceuticals: Hospitals, clinics, and pharmaceutical companies
• Government & public sector: Municipalities, provinces, and implementing organizations
• Logistics & supply chain: Distribution companies and logistics service providers
• Food & beverage: Food producers

Our professionals speak the language of the sector — literally (NL, EN, DE) and figuratively.

A turnaround (TA) is a planned shutdown period of an industrial installation for inspection, maintenance, and overhaul. Turnarounds are capital-intensive — every day of delay costs tens of thousands to millions of euros. Turnaround management encompasses all activities from preparation to execution and evaluation:

• Scope definition and risk management
• Work preparation and safety protocols
• Scheduling via Primavera or MS Project
• Technical supervision during execution
• Lessons learned and assurance for the next TA

Effective turnaround management determines whether a shutdown proceeds on budget, on schedule, and safely.

Perfact supports clients in all phases of a turnaround:

• Strategy: Scope, planning, budget, and risk management
• Work preparation: Methods, safety protocols, and scope assurance
• Scheduling: Detailed schedules via Primavera or MS Project
• Execution supervision: Technical supervisors and TA coordinators on-site
• Evaluation: Lessons learned and improvement measures for the next TA

Our turnaround professionals have years of experience at leading industrial installations in the Benelux — with clients such as SABIC and Sitech. They know the difference between a turnaround that is on schedule and one that is running behind.

Every consultancy assignment at Perfact starts with a thorough analysis. The approach is structured but always tailored: Phase 1 — Exploration: We get to know your organization through interviews, data analysis, and on-the-job observation. Phase 2 — Diagnosis: Using tools such as Value Stream Mapping, SIPOC, and statistical analyses, we establish a diagnosis. Phase 3 — Solution Design: Together with your team, we design improvement solutions. Your team provides the domain knowledge; we provide the methodology. Phase 4 — Implementation: Perfact guides the implementation, including change management and employee coaching. Phase 5 — Assurance: Through control plans and KPI dashboards, we ensure that the improvement is sustained.

Operational Excellence (OpEx) is the state in which an organization has structured its processes so that employees can see the flow of value to the customer — and can intervene immediately when that flow stalls. It is not a one-off project but a culture of continuous improvement. Characteristics of an organization that has achieved Operational Excellence:

• Employees identify and solve problems independently
• Processes are standardized and transparent
• Improvements are measured and embedded
• Leaders coach instead of control

Operational Excellence is the combination of the right method (Lean Six Sigma), the right culture, and the right leaders.

717 Perfact helps organizations achieve Operational Excellence through the 4P model: Purpose: Linking improvement goals to the business strategy Process: Stabilizing and optimizing processes via Lean Six Sigma People: Engaging and equipping employees as problem solvers Performance: Measuring, steering, and improving based on data Our approach combines the speed of Lean with the precision of Six Sigma and the human side of change management. This creates sustainable improvement — not temporary project results. Perfact guides both the strategic design and the operational implementation, including training and coaching of employees and managers.

Both disciplines focus on achieving goals within time and budget — but there are fundamental differences: Project management focuses on implementing changes, new systems, or improvement initiatives. The project has a start and end point, a clear scope, and a team working together towards a new result. Perfact project managers are PMI-PMP certified. Turnaround management is specific to the industry: managing planned downtime for inspection and maintenance. Turnarounds involve extreme time pressure — every extra day of downtime has direct financial consequences. The focus is on safety, scope control, and speed. Perfact has specialists for both disciplines. The strength lies in the combination: project management methodology plus Lean Six Sigma thinking.

The Perfact Academy offers a complete training program, accredited by the Lean Competency System (LCS) — the leading international accreditation body for Lean training.

• Yellow Belt — introduction to Lean thinking and problem solving
• Orange Belt — in-depth study of Lean tools and techniques
• Green Belt in Lean — independently leading Lean projects
• Green Belt in Six Sigma — DMAIC with statistical tools
• Black Belt — leading complex improvement projects and coaching teams
• Lean Manager Training — building Lean leadership and an improvement culture

All training courses are focused on direct practical application. No prior knowledge is required for the entry levels.

The Lean Competency System (LCS) is the most recognized international accreditation system for Lean training. An LCS-certified course guarantees:

• Content quality: the course material is based on international Lean Thinking standards
• Practical relevance: knowledge must be directly applicable in daily practice
• Recognized certificate: internationally recognized by employers in industry, healthcare, and logistics
• Independent assessment: LCS objectively assesses the quality of the training courses

Perfact is one of the few providers in the Netherlands, Belgium, and Germany with full LCS accreditation — this makes our certificates particularly valuable in the job market.

Absolutely. The training courses at the Perfact Academy are accessible to participants from all disciplines. No prior knowledge is required — only commitment and an eagerness to learn. Lean Six Sigma is equally relevant for:

• Nurses who want to improve care pathways
• Purchasing managers who want to optimize their supply chain
• Municipal officials who want to streamline service delivery processes
• HR professionals who want to improve onboarding processes

Our trainers are experts with practical experience who translate theory into concrete practical examples from various sectors. The Yellow Belt training is an excellent entry point for anyone who wants to start with Lean.

Yes. In addition to open enrollment, the Perfact Academy offers customized in-company training for teams and organizations. Benefits of in-company training: Contextual learning: cases and exercises are tailored to your own processes Team learning: colleagues learn together — this increases the chance of successful implementation Flexible scheduling: date, location, and pace are tailored to your organization Direct application: participants work on real improvement projects during the training Many of our major clients opt for in-company programs where the training is directly linked to an ongoing improvement project. This way, the investment in training is also immediately an investment in concrete process improvement.

Long waiting times are one of the biggest challenges in Dutch healthcare. Lean Six Sigma offers proven solutions: Root cause analysis via DMAIC: First, we measure where waiting times originate — at intake, diagnostics, treatment, or discharge. Through data analysis, we identify the actual bottlenecks. Value Stream Mapping of care pathways: We map the entire patient journey. In practice, 60–80% of the lead time consists of waiting and non-value-adding actions. Concrete improvement measures: streamlining planning processes, reducing unnecessary contact moments, standardizing transfers, improving capacity planning. International studies show that hospitals that consistently apply Lean can reduce waiting times by 20–40%.

The pharmaceutical industry operates under strict regulations (GMP, FDA, EMA) and has high quality standards. Lean Six Sigma offers significant benefits here:

• Quality assurance: Six Sigma tools minimize variation in production processes — crucial for medication safety and compliance
• Waste reduction: Lean eliminates unnecessary actions in production and quality control
• OEE improvement: Increase Overall Equipment Effectiveness through better planning and less downtime
• Lead time reduction: faster from raw material to finished product — even with strict quality controls
• Cost reduction: less scrap, less rework, more efficient use of raw materials

Perfact has Black Belt-certified consultants with experience in both the pharmaceutical and chemical industries.

The core principles of Lean are universal—eliminate waste, create flow, add value for the customer. However, the application differs fundamentally: In industry, output is measurable and physical. Improvement projects follow a relatively predictable pattern. 'Standardization' is the norm. In healthcare, the patient is the customer—with emotional, medical, and personal needs that vary from individual to individual. Standardization must always be weighed against the variability of care demands. Furthermore, healthcare professionals are trained to act autonomously, which makes implementation more challenging. Perfact's approach in healthcare: placing the patient perspective at the center, emphasizing co-creation with healthcare professionals, paying attention to psychological safety during process improvement, and providing additional coaching through our Human Development specialists.

Logistics processes are ideally suited for Lean Six Sigma: they are repetitive, measurable, and prone to waste. Perfact applies Lean to the entire supply chain:

• Warehouse optimization: 5S implementation, routing improvement, streamlining the picking process
• Transport planning: Lean principles for route optimization and capacity utilization
• Inventory management: Just-In-Time and waste reduction in storage
• Supply chain collaboration: Multi-link VSM to identify chain losses
• Quality assurance: Six Sigma tools for reducing errors in receiving and shipping

Through our collaboration with Port of Antwerp-Bruges (framework contract), we have proven experience in the port sector and large-scale infrastructure projects.

Through Perfact INFRA, Perfact supports organizations in the infrastructure sector with specialized professionals and project management. Services for infrastructure and ports:

• Project management and coordination for complex infrastructure projects
• Planning & scheduling via Primavera and other professional planning tools
• Cost engineering and budget management
• Technical supervision and site management
• Turnaround management for industrial installations near port areas

Port of Antwerp-Bruges: Perfact holds a framework contract for various functions at the Port of Antwerp-Bruges — one of the largest ports in Europe. This demonstrates our capability for large-scale, complex project environments.

Lean Six Sigma is increasingly being applied in the public sector to work more efficiently without compromising the quality of service. Lean helps municipalities by:

• Eliminating waste in administrative processes — unnecessary steps, duplicate data entry, long processing times for permit applications
• Designing citizen-oriented processes — based on the needs of the citizen, not the internal organization
• Improving collaboration between departments — breaking down silos through joint process analysis

Perfact's references in the public sector:

• Municipality of Maastricht: Talent Development Programme (2022–2024)
• Municipality of Sittard-Geleen: multiple Lean projects and talent development programs

We understand the culture of the public sector and know how to realize change in a politically sensitive environment.

A Talent Development Programme (TDP) is a customized development trajectory for selected employees that combines personal growth with organizational objectives. Perfact’s approach:

• Selection of talents based on potential, motivation, and organizational needs
• Individual coaching by experienced Human Development coaches
• Team projects where talents collaborate on real organizational challenges
• Lean tools as a framework for problem-solving
• Presentations to management to validate recommendations

Result for the Municipality of Maastricht (2022–2024): Ten selected talents worked for two years on the theme 'Together with pleasure for Maastricht' and grew personally as well as in their contribution to the organization. TDPs are also effective for companies in the industrial and healthcare sectors that wish to develop internal leadership.

Perfact has literally grown up in the chemical industry. With Chemelot — the largest chemical cluster in the Netherlands — located a short distance from our headquarters in Munstergeleen, we know the sector from the inside out. Our strengths in chemistry and petrochemicals:

• Years of collaboration with SABIC, Sitech, DSM, OCI, and others
• Turnaround management expertise for plants and refineries
• Lean Six Sigma optimization of production processes and maintenance
• SAP PM consultancy for asset management and maintenance planning
• Knowledge of ATEX environments, safety protocols, and regulatory requirements

Our professionals know the difference between the lab setting and the reality of a plant at 3 a.m. during a turnaround.

SAP PM (Plant Maintenance) is het zenuwstelsel van asset management in de industrie. Perfact combineert SAP-expertise met Lean-procesdenken voor een aanpak die verder gaat dan alleen de technische implementatie:

• Data-analyse en masterdata management: zorgen dat de data in SAP betrouwbaar, volledig en actueel is
• Procesoptimalisatie rondom SAP: werkprocessen stroomlijnen zodat SAP optimaal wordt benut
• Migratie-ondersteuning: begeleiding bij overgang van legacy-systemen naar SAP
• Training en change management: medewerkers begeleiden bij de omschakeling

Case PreZero: Perfact begeleidde PreZero bij het uitfaseren van hun bestaand onderhoudssysteem en de overgang naar SAP, inclusief datamigratie en procesherziening.

Maintenance planning in SAP PM only becomes truly effective when the underlying process logic is sound. Perfact helps organizations on three levels: Data Quality: Incomplete or incorrect master data in SAP leads to faulty schedules. Perfact audits and corrects the FLOC/equipment structure, preventive maintenance plans, and work instructions. Process Redesign: Lean principles are applied to the maintenance process itself — from work order creation to technical completion and reporting. Schedule Optimization: Based on historical data and failure mode analysis, preventive maintenance cycles are optimized — fewer unnecessary inspections, more targeted maintenance. The result: higher plant availability, lower maintenance costs, and a more reliable SAP system as the basis for decision-making.

Costs vary significantly depending on scope, lead time, and the desired result:

• Lean Assessment (2–4 weeks): tailored — request an indication
• Yellow Belt project (2–3 months): smaller scope, lower investment
• Green Belt project (4–6 months): broader scope, deeper analysis
• Black Belt project (6–12 months): complex issues with major impact

ROI of Lean: well-executed projects deliver a demonstrable return. Cost savings of 10–30% on operational costs are realistic with structural implementation. For a no-obligation consultation and a customized rate indication, please contact Perfact. We would be happy to calculate an indicative business case for your specific situation.

The ROI of a Lean Six Sigma project can be demonstrably calculated in five steps: Step 1 — Baseline: measure current performance — lead time, error rate, downtime, cost per unit. Step 2 — Improvement Objective: set concrete, measurable goals: 'Error rate from 4% to 1%', 'Lead time from 8 to 5 days'. Step 3 — Financial Translation: calculate the value of the improvement — less rework, higher capacity, less downtime. Step 4 — Project Costs: compare this to the investment in consultancy, training, and employee hours. Step 5 — ROI Calculation: (Benefits – Costs) / Costs × 100%. In practice, we see an ROI of 200–500% within the first year after implementation for well-executed Lean projects. Perfact assists in drafting the business case before the start of the project.

The lead time varies depending on the complexity:

• Lean Assessment: 2–4 weeks — provides a complete picture of improvement opportunities
• Yellow Belt project: 2–3 months — specific, well-defined process bottleneck
• Green Belt project: 4–6 months — broader scope, sustainable improvement
• Black Belt project: 6–12 months — complex, cross-departmental issues
• Operational Excellence program: 1–3 years — organization-wide culture change

The time investment from your own employees is typically 20–30% of their working time during the project period. Perfact provides the methodological guidance — your team provides the domain knowledge.

Yes, there are several subsidy options for Lean Six Sigma training in the Netherlands:

• SLIM scheme (Stimulation Scheme for Learning and Development in SMEs): subsidy for the training of employees in SMEs. Lean training courses are eligible.
• Sectoral R&D funds: depending on the collective labour agreement and sector, funds may contribute to Lean training.

The Perfact Academy would be happy to advise you on the subsidy options applicable to your situation.

Yes, in Belgium (Flanders), there are targeted subsidy options for Lean Six Sigma training:

• SME Wallet: up to 30% subsidy on training for Flemish SMEs. Please note: as of February 1, 2026, advisory services are only eligible if they relate to cybersecurity. Lean training can still be submitted under certain conditions. Perfact is registered as an accredited service provider.
• Syntra training vouchers: for individual employees in Flemish organizations.
• Flemish Training Leave (VOV): employees can take paid training leave for accredited training courses.

In Wallonia, similar schemes are available via the FOREM training vouchers. The Perfact Academy would be happy to advise you on the most suitable scheme for your situation.

Starting a conversation with Perfact is simple and without obligation. Online: Via the contact form on perfact-group.com. We will respond within one business day. By phone: Call our office in Munstergeleen directly or contact the account manager in your region. LinkedIn: Perfact Group is active on LinkedIn — send a message or follow us for the latest insights on Lean Six Sigma, process optimization, and career news. In the first meeting, we explore your challenge, discuss the possible approach, and provide an indication of lead time and investment — without further obligation.